Dad's £1,400 all-inclusive holiday 'ruined' after party hit with extra charges on Manchester flight

manchestereveningnews.co.uk:

A dad on a £1,400 all-inclusive holiday was left 'fuming' after his party was charged £270 extra to fly home from Spain.

Jordan Catton, 27, and the three other passengers were each hit with a £30 check-in fee and a £38 cost to load their bags on board. The dad-of-one, who enjoyed a five-night all-inclusive holiday to Spain, claimed they hadn't been told they had to check-in online for the flight from Palma to Manchester.

Jordan, of Leeds, told the MEN: "The holiday was brilliant and we had no problems when flying from Manchester to Palma. But when we went to check-in at Palma airport on our flight back, w e arrived over two hours before our flight, only to be told, 'you have got six minutes to check-in'.

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"They couldn't find my booking. The woman at the check-in desk tried to help, but my email address that I had used to book everything with (online travel agent) On The Beach, didn’t work. It kept saying there was no booking available.

"Then the airport staff charged all four of us £30 each to check-in. We were absolutely fuming. We didn't have to pay that at Manchester.

"It’s a lot of money to pay. We didn't have any spare cash, so my friend had to pay on her credit card. We are still trying to pay that back. I'm a full-time dad, so any money I lose is less money for my son."

The party had booked the £1,300 four-day holiday through online travel agent On The Beach, which included £475 Ryanair return flights, four-star hotel and bus transfer.

They were then stunned to discover that there was a £30 charge for each passenger to check-in, which Jordan claimed they had not been informed about beforehand.