"It's like a blackmail situation": Takeaway owner furious over Just Eat 'fake refunds'

manchestereveningnews.co.uk:

A takeaway owner says he feels 'blackmailed' to keep his business with Just Eat despite being hit by bogus refund claims.

Junaid Khan, who owns Meat Me Here in Clayton, is the latest takeaway owner to hit out at the website's refund policy after a controversial change last autumn.

He says refunds are now costing his business 'over £100 a month' and believes some customers are making false claims to get their money back.

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Junaid says he has recently been stung by a customer claiming their order was left outside in the rain - despite delivering the food face-to-face himself.

And on another occasion, Junaid says a customer claimed their food never arrived and gave a different door number for delivery, even though the food had been gratefully received.

Junaid said: "This has been going on for a few months. Anybody can just complain to Just Eat as a customer that they have not received the food without any proof.

"Restaurants and takeaway owners are already struggling with Covid and everything.

"Just Eat is not only working for customers, it should be working for us too. It charges us for its services as well, but it is not listening to us.

"At least ask us what happened with the order and we can give our side of the story. Just Eat is just trying to get customers to stay, but it's making us lose money."

Just Eat automatically grants refunds to customers who request them.

Previously, the company would approach takeaways asking if they accepted the refund and if the individual business said no, Just Eat would provide the money itself.

However, last autumn the company stopped giving refunds itself, instead opting to charge individual takeaways for every